| 000 | 00710nam a22002417a 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20170302100408.0 | ||
| 008 | 170302b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0732259118 | ||
| 035 | _a(AuCNLDY)2544878 | ||
| 040 |
_aANB:REV _beng _cANB:REV _dVTIS |
||
| 050 | 4 |
_aHF5415.5 _b.C642 1998 |
|
| 082 | 0 | 4 |
_221 _a658.8342 COL |
| 100 | 1 | _aCollis, Jack. | |
| 245 | 1 | 0 |
_aWhen your customer wins, you can't lose / _cJack Collis. |
| 260 |
_aPymble, N.S.W. : _bHarperBusiness, _c1998. |
||
| 300 |
_a212 p. : _c20 cm. |
||
| 504 | _aIncludes bibliographical references: p. 212. | ||
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 | _aConsumer satisfaction. | |
| 942 |
_2ddc _cBK |
||
| 999 |
_c942 _d942 |
||