000			03688ncm a22003137a 4500
003			OSt
005			20241108110532.0
008			241108b |||||||| |||| 00| 0 eng d
020			_a9781856048392 (pbk.)
020			_a185604839X (pbk.)
035			_a(NTSM)b27514444-61uts_inst
035			_a(AuCNLKIN)000050439726
035			_a(OCoLC)826044854
040			_aUKMGB _beng _cAMPA _dAMPA
082	0	4	_223 _a025.524 _bCAS
100	1		_aCassell, Kay Ann _d1941- _eauthor
245	1	0	_aReference and information services : _ban introduction / _cKay Ann Cassell and Uma Hiremath.
250			_a3rd ed.
260			_aLondon : _bFacet, _c©2013
300			_axvii, 510 pages : _billustrations ; _c23 cm.
500			_aPrevious ed.: 2009.
504			_aIncludes bibliographical references and index.
505			_tPART 1: FUNDAMENTAL CONCEPTS 1. -- _t1. Introduction to Reference and Information Services -- _t2. Determining the Question: In-Person, Telephone, and Virtual Reference Interviews -- _t3. Finding the Answer: Basic Search Techniques -- _tPART 2: INTRODUCTION TO MAJOR REFERENCE SOURCES -- _t4. Answering Questions about Books, Magazines, Newspapers, Libraries and Publishing, and Bibliographic Networks: Bibliographic Resources -- _t5. Answering Questions about Anything and Everything: Encyclopedias -- _t6. Answering Questions That Require Handy Facts: Ready Reference Sources -- _t7. Answering Questions about Words: Dictionaries, Concordances, and Manuals -- _t8. Answering Questions about Events and Issues, Past and Present: Databases (and Indexes) -- _t9. Answering Questions about Health, Law, and Business: Special Guidelines and Sources -- _t10. Answering Questions about Geography, Countries, and Travel: Atlases, Gazetteers, Maps, Geographic Information Systems, and Travel Guides -- _t11. Answering Questions about the Lives of People: Biographical Information Sources -- _t12. Answering Questions about Government and Related Issues: Government Information Sources -- _tPART 3: SPECIAL TOPICS IN REFERENCE AND INFORMATION WORK -- _t13. When and How to Use the Internet as a Reference Tool -- _t14. Readers' Advisory Services - Cindy Orr -- _t15. Reference Sources and Services for Children and Young Adults - Meghan Harper -- _t16. Information Literacy in the Reference Department -- _tPART 4: DEVELOPING AND MANAGING REFERENCE COLLECTIONS AND SERVICES -- _t17. Selecting and Evaluating Reference Materials -- _t18. Ethics in Reference - Angela Ecklund -- _t19. Managing Reference Departments -- _t20. Assessing and Improving Reference Services -- _t21. Reference 2.0 22. The Future of Information Service.
520			_a"This book is designed to complement every introductory library reference course and is the perfect text for students and librarians looking to expand their personal reference knowledge. Chapters on fundamental concepts, major reference sources and special topics in reference provide the basics you want with fresh insight you need on new issues in reference services and technology, including website development and maintenance, RSS feeds, social networking, and delivering reference services across multiple platforms. The companion website features new readings for each chapter and information about changes in reference tools described in these pages, as well as important new ones. As we enter a changing climate for all information services professionals, this book provides the tools you need to manage the ebb and flow of changing reference services in the 21st century." -- WorldCat
650		0	_aReference services (Libraries)
650		0	_aElectronic reference services (Libraries)
700	1		_aHiremath, Uma _eauthor
942			_2ddc _cBK
999			_c6614 _d6614