Wiersema, Fred. <br/><br/>
Customer intimacy :  pick your partners, shape your culture, win together / 
Fred Wiersema. 
 - London :  HarperCollinsBusiness,  1997, ©1996. 
 - 221 p. :  24 cm. 
<br/><br/> Originally published: [Santa Monica?]: Knowledge Exchange, 1996. 
<br/><br/><label>ISBN: </label>0002558211 
<br/><br/><label>Nat. Bib. No.: </label>GB97Z9360  bnb 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services--Management.
<br/><br/><label>Dewey Class. No.: </label>658.812 WIE