TY  - BOOK
AU  - Rodin,Robert
AU  - Hartman,Curtis
TI  - Free, perfect, and now: connecting to the three insatiable customer demands : a CEO's true story 
SN  - 0684850222
AV  - HF5415.5 .R63 1999
U1  - 658.812 ROD 21
PY  - 1999///
CY  - New York
PB  - Simon & Schuster
KW  - Customer services
KW  - United States
KW  - Consumer satisfaction
KW  - Customer relations
ER  -